Dubovyi S.
Postgraduate Student, National Aerospace University “Kharkiv Aviation Institute”
ORСID: 0009-0001-6711-2934
Yashchenko O.
PhD in economics, Associate professor, Deputy Head of theDepartment of Management and organization of civil defense, National university of civil defence of Ukraine, Cherkasy
ORСID: 0000-0001-7129-389X
DOI: 10.52363/passa-2026.1-4
Abstract
The feasibility of a balanced copy-pasting (scientifically adapted borrowing) of European models of digital transformation of public service in Ukraine is substantiated. The experience of European countries in implementing digital governance, developing electronic services, digitalizing personnel management, and forming open public communications is analyzed. An approach to adapting European practices of digital transformation of public service is formed, taking into account the geographical, social, political, economic, and other features of Ukraine. A heat map of European models of digital transformation of public service is presented.
Keywords: public service, digital transformation, e-government, digital design, European Union, adaptation of experience.
Published: 26.06.2026
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